Privacy policy

Ecogard knows that you care how your personal data is used and we recognize the importance of protecting your privacy.

This Privacy Statement explains how www.ecogard.com.my (the “Ecogard” or “we” or "site") collect and manage your personal data. It contains information on what data we collect, how we use it, why we need it and how it can benefit you.

At Ecogard we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible way and to be transparent in our practices. Your trust is important to us. We have therefore committed ourselves to the following basic principles:

You have no obligation to provide any personal data requested by us. However, if you choose not to, we may not be able to provide you with some services or products;
We only collect and process your data for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or that you have consented to;
We aim to collect, process and use as little personal data as possible;
When we do collect your personal data, we aim to keep it as accurate and up to date as possible.
If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.

What personal data do we collect?

The personal data we collect varies depending upon the purpose of the collection and the product or service we are providing you.

Generally, we may collect the following types of personal data from you directly:

Personal contact data, such as your name, email address, address and contact numbers.
Account login details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on one of our online communities.
Communications with us, which may include details of our conversations via chat, care lines and/or customer service lines.
Demographic information, such as your age and gender and lifestyle preferences. Lifestyle preferences may include your preference for some of the products we offer, and your interests related to those products.
Browser history, such as pages accessed, date of access, location when accessed, and IP address.
Payment information for purchases made on one of our online shops. Payment information generally relates to your billing name, billing address and payment data, such as your credit card details or bank account number.
Social media profiles.

We may also collect personal data about you indirectly when:

you share content on social media pages, websites or applications related to our products or in response to our promotional material on social media; or
we read or collect personal data about you by reading information collected by other websites (for instance, we may place an ad on a third party website, and when you click on that ad, we may receive information about you and other website visitors in order to measure the reach and success of that ad).

Why do we collect and use your personal data?

We collect your personal data so we can provide you with the best online experience and to provide you with a high quality of customer service. In particular, we may collect, hold, use and disclose your personal data for the following purposes:

To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints.
To process and answer your inquiries or to contact you in order to answer your questions and/or requests.
To develop and improve our products, services, communication methods and the functionality of our websites.
To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications.
To manage our everyday business needs in connection with your participation in our contests, promotional activities or request.
To authenticate the identity of individuals contacting us by phone, electronic means or otherwise.
For internal training and quality assurance purposes.
To understand and assess the interests, wants, and changing needs of customers, in order to improving our website, our current products and services, and/or developing new products and services.
To provide personalized products and communications as well as product recommendations to you as a customer.

We may also need your personal data to comply with legal obligations or in the context of a contractual relationship that we have with you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

Your rights

Where we process your personal data, you are entitled to a number of rights and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights via our contact page.

The right to access your personal data and correction

You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us via our contact page.

The right to deletion of your personal data

You have right to request that we delete your data if:

your personal data is no longer necessary in relation to the purposes for which we collected it; or
you withdraw the consent that you had previously given us to process your personal data, and there is no other legal ground to process that personal data; or
you object to us processing your personal data for direct marketing purposes; or
you object to us processing your personal data for Ecogard’s legitimate interests (such as improving overall user experience on websites);
the personal data is not being processed lawfully; or
your personal data needs to be deleted to comply with the law.

If you wish to delete the personal data we hold about you, please contact us via our contact page and we will take reasonable steps to respond to your request.

If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.

The right to object

You have the right to object to the processing of your personal data at any time. Please contact us via our contact page.

How we protect your personal data

We understand that the security of your personal data is important. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.

Sharing of your personal data

When we share your personal data with affiliates and other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.

Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement. We may, however, share your data when required by law and/or government authorities.

Your personal data will be shared with the following third parties for the purposes described:

Category of third parties:	Data type:	Purposes:
Google Analytics	Website behavioral data, (e.g. web pages visited, time on site)	To analyze user behavior on a website allow us to enhance your experience

Cookies and other technologies

We may also collect personal data about you through the use of cookies and other technologies. This may occur when you visit our sites or third-party sites, view our online promotions, or use our/third-party mobile applications and may include the following information:

Information about your device browser and operating system;
The IP address of the device you are using;
Web pages of ours that you view;
Links that you click while interactive with our services.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

How to contact us

If you have any questions, comments or queries regarding this Privacy Statement or the processing of your personal data, please contact us via our contact page.

Last updated: [05-May-2021]